Summary — What This Policy Covers
This Privacy Policy explains how pkrber.bet collects, stores, uses and protects personal information provided by players and visitors. It also sets out your rights regarding that data. By using pkrber, you agree to the practices described here. If anything is unclear, please contact our support team at support@pkrber.bet before proceeding.
1Introduction
pkrber ("we", "us", "our") operates pkrber.bet, an online sports betting and gaming platform serving Pakistani players. We are the data controller responsible for the personal information you share with us when you register, deposit, place bets or otherwise interact with pkrber.bet.
We take your privacy seriously. In an environment where your financial transactions and personal identity documents are involved, you deserve to know exactly how your information is handled — and to have genuine control over it. That is the purpose of this Privacy Policy.
This policy applies to all personal data collected through pkrber.bet, including data collected during account registration, KYC verification, deposits and withdrawals, sports betting activity, card games, Ludo, jackpot slots and any communications you have with our support team.
It does not apply to third-party websites or services that may be linked from pkrber.bet. Those services have their own privacy policies and pkrber has no control over their data practices.
You Are in Control
pkrber does not sell your personal data to advertisers or third-party marketing companies. Your information exists to provide you with a safe, personalised and compliant betting experience on pkrber — nothing more.
2Personal Data We Collect
pkrber collects the following categories of personal data. We collect only what is necessary for the purposes described in this policy — we do not collect data for the sake of it.
| Category | Specific Data Points | Why Collected |
|---|---|---|
| Identity | Full legal name, date of birth, CNIC / passport number, nationality | Account registration, age verification, KYC compliance |
| Contact | Email address, mobile phone number, residential address | Account communications, verification, support |
| Financial | Easypaisa / JazzCash wallet numbers, IBFT account details, card numbers (last four digits only), transaction history | Processing deposits and withdrawals, fraud prevention |
| Betting Activity | Bet history, stake amounts, game types played, win/loss records, session durations | Account management, responsible gaming monitoring, dispute resolution |
| Technical | IP address, device type, browser type, operating system, cookies | Platform security, fraud detection, service improvement |
| Communications | Support chat logs, emails, complaint records | Customer service, dispute resolution, quality assurance |
| Verification Documents | CNIC copy, proof of address, payment method proof | KYC identity verification, AML compliance |
pkrber does not collect sensitive personal data such as biometric data, health information or racial or ethnic origin data unless you voluntarily provide it in the context of a responsible gaming interaction (such as a self-exclusion request that references a specific reason).
3How We Collect Your Data
3.1 Directly from You
The majority of personal data pkrber holds is provided directly by you. This happens when you:
- Create a pkrber account and complete the registration form
- Submit identity documents for KYC verification
- Make a deposit or request a withdrawal
- Contact pkrber support via live chat or email
- Complete responsible gaming forms or make a self-exclusion request
- Respond to a survey or promotion offered by pkrber
3.2 Automatically During Your Use of pkrber
pkrber's platform automatically collects certain technical data when you visit pkrber.bet or use our services. This includes your IP address, the type of device and browser you are using, pages visited, time spent on each section, referring URLs and session start and end times. This data is collected through server logs and cookies (see Section 7).
3.3 From Third-Party Payment Processors
When you deposit or withdraw using Easypaisa, JazzCash, NayaPay, SadaPay, IBFT or a bank card, our payment processing partners share transaction confirmation data — including the reference number, amount, timestamp and account identifier — with pkrber to allow us to credit or debit your pkrber account correctly. pkrber does not store full card numbers or mobile wallet PINs.
3.4 From Identity Verification Services
For certain KYC verification checks, pkrber may use third-party identity verification services that cross-reference the documents you submit against official databases. These services are contractually bound to process your data only for the verification purpose specified by pkrber.
4How and Why pkrber Uses Your Data
pkrber uses your personal data only for the purposes for which it was collected or for directly related purposes that you would reasonably expect. These purposes are:
4.1 Providing the pkrber Service
Your identity and contact data is used to create and manage your pkrber account, process your bets and transactions, resolve disputes and respond to your support queries. Without this data, pkrber cannot provide you with a functioning betting account.
4.2 Identity Verification and Regulatory Compliance
pkrber is required by its operating licence and applicable anti-money laundering (AML) obligations to verify the identity of players. Your CNIC, date of birth and address are used to confirm that you are who you say you are, that you are 18 or older and that your deposits and withdrawals are legitimate.
4.3 Fraud Prevention and Platform Security
Technical data — including IP addresses, device fingerprints and login patterns — is used to detect and prevent fraud, account takeovers, bonus abuse, money laundering and other prohibited activities described in our Terms and Conditions. This is a core security function that protects all pkrber players.
4.4 Responsible Gaming Monitoring
pkrber uses your betting activity data — deposit frequency, session duration, staking patterns and win/loss history — to identify early signs of problem gambling behaviour. Where our responsible gaming algorithms flag an account, our support team may reach out proactively to offer assistance and information about available tools.
4.5 Service Improvement
Aggregated, anonymised usage data helps pkrber understand how players use different parts of the platform, which features are popular and where the user experience can be improved. This data does not identify individual players.
4.6 Communication
pkrber uses your email address and phone number to send account-related communications — including deposit confirmations, withdrawal notifications, security alerts and responses to your support queries. We may also send promotional communications about pkrber offers if you have opted in to receive them. You can opt out of promotional communications at any time through your account settings.
5Legal Basis for Processing
pkrber processes your personal data on the following legal bases:
- Contractual necessity: Processing your identity, contact and financial data to fulfil our obligations under the account agreement you enter into when registering on pkrber
- Legal obligation: Processing your identity and transaction data to comply with AML, KYC and licensing obligations
- Legitimate interests: Processing technical and behavioural data to protect the security and integrity of the pkrber platform, prevent fraud and improve our services — where these interests are not overridden by your privacy rights
- Consent: Processing your data for optional purposes — such as sending promotional emails — where you have given explicit consent. You may withdraw consent for these purposes at any time
No Automated Decision-Making That Significantly Affects You
pkrber does not make decisions that significantly affect your account — such as account suspension or withdrawal restrictions — solely through automated processing without human review. Where automated systems flag an account for investigation, a member of the pkrber team reviews the case before any action is taken.
6Sharing Your Personal Data
pkrber does not sell your personal data. We share it only in the following specific circumstances, and only to the extent necessary for each purpose:
6.1 Payment Service Providers
Your payment details are shared with the relevant payment processor (Easypaisa, JazzCash, NayaPay, SadaPay, IBFT providers or card networks) to process your deposit or withdrawal. These providers are independent data controllers for the payment transaction itself.
6.2 Identity Verification Providers
Where pkrber uses a third-party KYC verification service to process your identity documents, that provider receives only the data necessary to complete the verification check and is contractually prohibited from using it for any other purpose.
6.3 Regulatory and Legal Authorities
pkrber may disclose personal data to its regulatory authority, law enforcement agencies or other public authorities where required by law — for example, in connection with an AML investigation, a court order or a fraud inquiry. pkrber will notify you of any such disclosure where it is legally permitted to do so.
6.4 Group Companies and Service Providers
pkrber may share data with other companies within its corporate group and with trusted third-party technology and service providers (such as cloud hosting and analytics providers) that assist in operating the platform. All such providers are bound by data processing agreements that restrict the use of your data to the specific service they provide to pkrber.
6.5 Business Transfers
If pkrber is acquired by, merges with or transfers assets to another company, your personal data may be transferred as part of that transaction. You will be notified of any such transfer and the Privacy Policy of the acquiring entity before your data passes to them.
International Data Transfers
Some of pkrber's technology service providers are based outside Pakistan. Where your data is transferred internationally, pkrber ensures appropriate safeguards are in place — including contractual protections that require the receiving party to apply data protection standards equivalent to those applied by pkrber.
7Cookies and Tracking Technologies
7.1 What Are Cookies
Cookies are small text files stored on your device when you visit a website. pkrber uses cookies and similar technologies (such as local storage and pixel tags) to make pkrber.bet work correctly, to remember your preferences and to collect aggregated usage data.
7.2 Types of Cookies Used by pkrber
- Essential cookies: Required for pkrber.bet to function correctly — including session management, login state and bet slip functionality. These cannot be disabled without breaking core platform features.
- Performance cookies: Collect anonymised data about how visitors use pkrber.bet (page views, time on page, error events). Used solely to improve platform performance.
- Functional cookies: Remember your preferences — such as preferred language, display settings and responsible gaming tool configurations — so you do not need to re-enter them on every visit.
- Security cookies: Used to detect and prevent fraudulent logins, unusual access patterns and session hijacking attempts.
7.3 Managing Cookies
You can control cookies through your browser settings. Most browsers allow you to view, block and delete cookies. Note that disabling essential cookies will prevent pkrber.bet from functioning properly and you will not be able to log in or place bets. Performance and functional cookies can be disabled without affecting core functionality.
pkrber does not use third-party advertising cookies and does not allow ad networks to set cookies through pkrber.bet.
8How Long We Keep Your Data
pkrber retains personal data for as long as necessary to fulfil the purposes described in this policy and to comply with applicable legal obligations. The key retention periods are:
- Account data and KYC documents: Retained for the duration of your account and for at least five years after account closure, in accordance with AML record-keeping obligations
- Transaction and betting records: Retained for at least five years from the date of each transaction, as required by financial record-keeping regulations
- Support communications: Retained for two years from the date of the last interaction, or longer where a formal complaint or legal matter is outstanding
- Technical and log data: Retained for 12 months, after which it is anonymised or deleted
- Marketing consent records: Retained for three years from the date of the last consent or opt-out action
Once the applicable retention period has passed, pkrber will securely delete or anonymise your personal data so it can no longer be linked to you. Where deletion is not immediately possible (for example, because data is stored in backup archives), pkrber will isolate it from active use until deletion is completed.
9How pkrber Protects Your Data
pkrber applies a range of technical and organisational security measures to protect your personal data from unauthorised access, loss, misuse or disclosure. Key measures include:
- Encryption in transit: All data transferred between your browser and pkrber.bet is encrypted using TLS (Transport Layer Security). The padlock icon in your browser confirms this encryption is active.
- Encrypted data storage: Sensitive data — including identity document files, payment details and account credentials — is stored using industry-standard encryption at rest.
- Access controls: pkrber staff access to player data is restricted on a need-to-know basis. Access logs are maintained and reviewed regularly. No staff member has access to your full payment instrument details.
- Two-factor authentication: Available for all pkrber accounts and strongly recommended. Enabling 2FA significantly reduces the risk of unauthorised account access.
- Fraud detection systems: Automated systems monitor account activity for unusual patterns that may indicate account compromise, fraud or money laundering, triggering human review where applicable.
- Regular security assessments: pkrber conducts periodic security reviews of its platform infrastructure, data handling processes and third-party integrations.
No online platform can guarantee 100% security. If you believe your pkrber account has been compromised, change your password immediately and contact support@pkrber.bet.
10Your Privacy Rights
As a player on pkrber, you have the following rights regarding your personal data. To exercise any of these rights, email support@pkrber.bet with the subject line "Privacy Rights Request" and we will respond within 30 days.
Right of Access
You have the right to request a copy of the personal data pkrber holds about you. We will provide this in a structured, commonly used format within 30 days of a verified request.
Right to Rectification
If any personal data pkrber holds about you is inaccurate or incomplete, you have the right to request correction. You can update most contact details directly in your pkrber account settings. For identity document corrections, contact support.
Right to Erasure
You may request deletion of your personal data where it is no longer needed for the purpose it was collected, where you withdraw consent (for consent-based processing) or where you object to processing and there is no overriding legitimate interest. Note that pkrber cannot erase data we are legally required to retain — including KYC documents and transaction records subject to AML retention obligations.
Right to Restrict Processing
In certain circumstances — for example, while a data accuracy dispute is under review — you may request that pkrber restrict the processing of your data to storage only, pending resolution.
Right to Object
You have the right to object to processing based on pkrber's legitimate interests, and to opt out of marketing communications at any time through your account settings or by emailing support.
Right to Data Portability
Where pkrber processes your data based on your consent or on the basis of a contract with you, and the processing is automated, you may request a copy of your data in a machine-readable format to transfer to another service provider.
11Children's Privacy
pkrber's services are strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe a minor has accessed pkrber and provided personal data, please contact us immediately at support@pkrber.bet with the subject line "Minor Account Report".
Upon receiving a verified report, pkrber will immediately close the relevant account, delete any personal data associated with it and return any funds that were deposited. We recommend parents and guardians use device-level parental control software to prevent minors from accessing online betting platforms.
12Updates to This Privacy Policy
pkrber reviews this Privacy Policy regularly and will update it when our data practices change, when new legal obligations arise or when we improve how we explain our practices to players. When significant changes are made:
- The "Last updated" date at the top of this page will be revised
- Registered players will be notified by email at the address on their account at least 14 days before changes take effect
- A notice will be displayed on pkrber.bet for the notice period
We encourage you to review this Privacy Policy periodically. Your continued use of pkrber.bet after any update takes effect constitutes acceptance of the revised policy.
Language
This Privacy Policy is provided in English. Where any Urdu translation is available for convenience, the English version takes precedence in all cases.
13Contact Us About Privacy
For any privacy-related queries — including exercising your data rights, reporting a suspected data breach or asking questions about how pkrber handles your information — please contact us through the following channels:
pkrber will acknowledge all privacy requests within 5 business days and aims to resolve them fully within 30 days. Where requests are complex or involve large volumes of data, we will keep you updated on progress throughout the process.